Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we can't. We are an independent research and comparison site, not a casino, so we can't access your account or resolve a dispute on an operator's behalf.
Who you are contacting
Non Gamstop Casinos publishes reviews and guides about casinos that operate outside GAMSTOP, written for adults in the UK. Our work covers bonuses, wagering requirements, payments, withdrawals, games and sports betting. We do not run any gambling service, hold player funds or make payment decisions.
The site may earn commission if you use a link to an operator. Commercial relationships do not decide how casinos are ranked or what we say about them, and that applies to messages we receive too. No sender can buy a position or a change of wording.
Use the contact or support details provided with this site's build, such as the address shown in the footer or on the page itself, for your message. We have not published any other address, phone number or chat service, so please do not trust anyone claiming to write on our behalf from an unlisted channel.
What we can help with
- Corrections: Bonus terms, wagering figures, payment options and limits change often. If a detail on our pages looks out of date, tell us which page, what it says and what you found instead. A screenshot of the operator's current terms helps.
- Questions about our reviews: If you want to know how we reached a rating, or what a term such as wagering requirement, maximum bonus bet or cashout limit means in practice, ask.
- Topic suggestions: Tell us what you would like researched, for example game contribution rules, currency conversion charges or identity verification.
- Feedback on your experience: Reader accounts of a casino's terms or support help us decide what to re-check. We treat them as reports to verify, not as proven facts.
- Business and editorial enquiries: Introduce your organisation and say what you have in mind. Please be aware we don't sell rankings.
What we can't do
We cannot release a delayed withdrawal, reopen a closed account, reverse a bonus decision or overrule a casino's terms. We also can't recover money, judge a legal claim or give financial advice. Our editorial ratings are our own assessment, not customer-review scores.
If you have a problem with a particular casino, the usual order is:
- Gather your account details, transaction records and the bonus terms that applied when you claimed.
- Contact the casino's customer support in writing, so there is a record.
- Use the casino's formal complaints procedure if support does not resolve it, and note any deadlines it sets.
- Check which regulator or dispute service the casino names in its terms. This varies between operators, and an overseas licence may not give you the route a UK-licensed site would.
Our guide to trusted non GamStop casinos for UK players explains the licensing and protection questions worth checking before you deposit.
Writing a message that gets a useful reply
| Type of message | Include |
|---|---|
| Correction | Page name, the wording you think is wrong, a link or screenshot of the current terms, and the date you saw it |
| Question about a review | The casino name and the specific point you want explained |
| Reader experience | Casino name, what happened, approximate dates and what the casino said. Leave out passwords and full card numbers |
| Topic suggestion | The question you are trying to answer and why |
Never send us passwords, full card details or identity documents. We will never need them.
Response times
We have no published response guarantee, and we don't send automated replies in place of a real answer. Corrections about bonus terms or payments are prioritised because they affect readers' decisions. Other messages may take longer.
If gambling is causing you difficulty
If gambling is affecting your finances, relationships or wellbeing, please step back and speak to someone independent. GamCare runs a free helpline and chat service for people in Great Britain. GAMSTOP lets you self-exclude from UK-licensed gambling sites. Casinos outside GAMSTOP won't apply that exclusion, so consider deposit and loss limits, gambling blocking software and time away. Gambling should never be treated as income or a way to solve money problems.
Only adults aged 18 or over should gamble. Please tell us if you want us to point you towards support resources, and we will do so.
Thanks for helping us keep this accurate
Our pages carry a fact-check date of 30 September 2026, and offers can change after that. Reader reports are one of the best ways we find out. If something looks wrong, let us know.